FAQs

How can I contact Shine Light?

You can email us at info@shinelight.store, where our customer service team will be happy to assist you with whatever you need!

Do you ship worldwide?

Yes, we offer worldwide shipping.

Where do you ship from?

We ship from Hong Kong.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. Any requests after this time will be denied. However, you can return your order for a full refund after receiving it.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday, and orders will be shipped within 1-3 business days after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in GBP, which means you may be liable to pay for duties and taxes once you receive your order. These charges are determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for any customs delays in your country. For more details, please contact your local customs office.

How do I return an item?

Please contact us at info@shinelight.store for return instructions.

What if the item(s) I received are defective/incorrect/damaged?

If you receive an incorrect, missing, or defective item, please contact us immediately with:

  • Your order number

  • Photographs of the item(s)

  • A description of the issue

We will do our best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be processed within 7-10 business days after we receive the returned item or process the cancellation. If you haven't received your refund yet, please:

  1. Contact your bank or credit card company, as it may take some time before the refund is officially posted.

  2. If there are any issues, feel free to reach out to us at info@shinelight.store.